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Dave Stubberfield's Testimonial

While I was working at Enghouse as a continuous improvement manager, Dave was providing CI and CX consulting to the organization. I had the pleasure of many conversations with him on the topics.

Dave lead a global effort to refresh our NPS program. He made sure we tracked the feedback from every customer, reviewed it in earnest, identified improvements, and closed the loop with the customers. We established a system to integrate the NPS program to a global continuous improvement initiative tracker that allowed us to facilitate strategic cooperation across the organization.

Dave performed a comprehensive assessment of our organization's CX maturity. He provided an excellent report and presentation that highlighted our areas of weakness with grace, and proposed practical recommendations to address them and elevate our standing.

Dave was also a great coach to me in my projects. He helped me to develop a strategic playbook to drive improvements and growth to our knowledge management team. He always brought fresh ideas and insights to the table, along with optimism and cheer. I would gladly work with him again.

- October 2025
This testimonial was successfuly verified by other source.